A decade of building IT orgs at high-growth startups taught me that the problem is almost never what executives think it is. The first thing I did when I joined one of my previous companies was audit ...

One could argue that the convergence of AV and IT is a done deal, but the reality is a bit different. Every organization has its own set of requirements, restrictions, and resources, which serves to ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

For decades, managed service providers (MSPs) have operated under a model that rewards reactivity instead of reliability. Customers pay per ticket, renegotiate every change in scope and often hesitate ...

Artificial intelligence is increasingly a focus of India’s technological ambitions, whether in AI summit forums or in everyday conversations. However, if India is to consider its position in the world ...